Support Portal
Professional technical support and maintenance for your software applications
Technical Knowledge Base
Step-by-step guidance for teams maintaining modern applications, Azure infrastructure, and automation workflows.
Deploy n8n on Azure for Production
A practical guide to secure, maintainable self-hosted workflow automation.
Read the guideASP.NET Core Migration Roadmap
How to assess dependencies, stage an upgrade and reduce migration risk.
Read the guideAzure Cloud Migration Reality Check
Planning considerations before moving an application or workload to Azure.
Read the guideSupport Plans
Choose the right level of support for your business needs and application complexity
Basic Support
Essential support for small applications
- Business hours email support
- Monthly system health checks
- Basic bug fixes included
- Documentation updates
Professional Support
Comprehensive support for growing businesses
- Priority email support
- Weekly system monitoring
- Performance optimisation
- Minor feature enhancements
- Backup verification
Enterprise Support
Round the clock monitoring for mission-critical systems
- After-hours emergency escalation
- 24/7 automated system monitoring
- Proactive issue resolution
- Regular feature updates
- Dedicated support manager
- SLA guarantees
Contact Support
Multiple ways to get help when you need it most
Email Support
Detailed technical assistance and documentation
admin@hrishidigital.com.au
Responses within SLA timeframes
Remote Session
Screen sharing for complex troubleshooting
Schedule via support email
Available during business hours
Common Support Requests
Quick reference for typical issues and maintenance requests
Application Issues
- Login problems or authentication errors
- Slow application performance
- Database connection issues
- Form submission failures
System Maintenance
- Regular updates and patches
- Security vulnerability fixes
- Database optimisation
- Server configuration changes
Feature Requests
- New functionality additions
- User interface improvements
- Integration with third-party services
- Reporting and analytics enhancements
Proactive System Monitoring
We monitor client systems continuously and respond to incidents according to your support plan
Support FAQ
Answers to frequently asked support questions
What's included in my support plan?
Support plans include technical assistance, maintenance and monitoring based on the agreed tier. The exact applications, environments, response targets and included work are documented during onboarding.
How quickly will you respond to my support request?
Published targets are 24–48 hours for Basic, 4–8 hours for Professional and 1–2 hours for Enterprise. Final response targets, support windows and severity definitions are confirmed in your service agreement.
Can I upgrade my support plan later?
Yes. We can review the plan as the application, number of users or business impact changes. Any new service level and pricing are agreed before the change takes effect.
Do you provide training for my team?
Yes. User training, technical handover and system documentation can be included in a support arrangement or scoped as a separate engagement, depending on what your team needs.
Need Application Support?
Tell us what is affected and how it is impacting your organisation. We will confirm the appropriate next step and response expectations.