Application Managed Services & Azure Support
Keep business-critical applications reliable without building a full in-house support team. We provide monitoring, incident response, maintenance, Azure support, and planned improvements under a service level agreed for your system. Strategic consulting and project delivery are scoped separately, so responsibilities stay clear.
Discuss Managed SupportManaged Support Starts from a Stable Baseline
This service is for planned application operations. If a system is currently failing, undocumented, or unsafe to change, the first engagement is a focused rescue and stabilisation project.
Need Immediate Stabilisation?
Use the rescue service for fault diagnosis, critical repairs, dependency discovery, and technical handover.
View system rescueNeed Ongoing Ownership?
Use managed support for monitoring, agreed incident response, maintenance, reporting, and planned improvements after onboarding.
What's Included
A defined operational service for custom applications, integrations, databases, and Azure workloads.
System Monitoring & Alerts
We watch your system so you don't have to
- Uptime and performance monitoring
- Error and exception alerts
- Health reporting against agreed service levels
Bug Fixes & Security Patches
Fast response when something goes wrong
- Priority bug investigation and fixes
- Security vulnerability patches
- Incident triage and escalation path
Performance & Infrastructure
Keep things fast as your business grows
- Performance tuning as usage scales
- Database query and index optimisation
- Cloud infrastructure cost reviews
Planned Improvements
Improve the system within an agreed monthly capacity
- Minor feature additions each month
- Content and configuration updates
- Quarterly planning and roadmap review
A Service Level Built Around Business Impact
Response targets only mean something when severity, support windows, communication, and ownership are defined. We agree those details during onboarding instead of publishing a one-size-fits-all uptime promise.
| Service area | What we agree | Evidence you receive |
|---|---|---|
| Incident response | Severity definitions, acknowledgement targets, escalation contacts, support window, and update frequency | Incident timeline, actions taken, restoration notes, and follow-up items |
| Monitoring | Applications, infrastructure, health signals, alert thresholds, and who responds to each alert | Alert history, availability observations, recurring fault trends, and recommended tuning |
| Maintenance | Patch ownership, supported versions, maintenance windows, backup checks, and dependency-review cadence | Completed maintenance record, exceptions, risks, and upcoming end-of-support decisions |
| Planned improvements | Monthly capacity, approval path, definition of done, release process, and work that requires separate project scope | Prioritised backlog, release notes, validation results, and remaining capacity |
Managed service responsibility
Routine monitoring, agreed incident handling, maintenance, operational reporting, and improvements that fit the contracted capacity.
Separately scoped work
Major new capabilities, platform migrations, broad redesigns, penetration testing, formal certification, and work outside the agreed systems or support window.
How Support Works
Clear ownership, documented priorities, and response targets matched to the system's business impact.
Onboarding
We familiarise ourselves with your system, set up monitoring, and document what we find. If we're taking over an existing system, this includes a health check and honest assessment of its state.
Monthly Support Cycle
Regular monitoring, proactive fixes before they become problems, and a short monthly summary of what we checked and what we did.
On-Call Fixes
When something breaks, we triage it against the agreed severity and response targets, keep stakeholders informed, and work through recovery.
Quarterly Review
Every 3 months we review what's working, what needs attention, and what's coming. We plan the next quarter's improvements against your budget and priorities.
Long-Term Planning
We help you prioritise system improvements against your budget and business goals. Not everything needs doing at once, and the right order matters.
Timeline
Ongoing
Best For
Teams needing dependable application operations
Key Benefit
Defined ownership and response targets
Need a Reliable Application Support Partner?
Book a free 30-minute call. We will review the applications, business impact, support window, and current risks, then recommend a practical service level and onboarding approach.