Business Analyst

About the role

The Digital Services Division of the Department of Corporate and Digital Development (DCDD) provides support services for the digital systems, solutions, devices and ICT environments of client agencies and Government. Agency Business Systems (ABS-JGG) manages client agencies' core business digital systems through their full lifecycle, from strategy and design through to development, operational delivery, maintenance, support and retirement. ABS-JGG are seeking a Business Analyst to work on the SharePoint Options and Transition Plan project for a period of 12 weeks. The Business Analyst will be responsible for a full range of business analysis tasks including requirements gathering, discovery and analysis documentation, capturing existing business processes and proposed changes, options development, planning and recommendations. The role will require working with vendors and stakeholders as needed and supporting the relevant Project Manager or Director in the execution of the project.

Key duties and responsibilities

• Facilitate workshops, interviews, and focus groups with stakeholders to elicit, analyse and document business and functional requirements, and manage requirements traceability
• Conduct walkthroughs to validate and obtain approval of business analysis outputs
• Provide business analysis support for options and timeline requirements covering current and future SharePoint options and transition plan output
• Apply business analysis techniques and tools to document requirements, objectives, outcomes, processes, procedures, work instructions and workflows
• Deliver project documentation in alignment with NTG project management frameworks, on time, to expected quality standards as per scope and as agreed with the Project Manager
• Manage sensitive information and maintain records in line with information management policies

Essential skills and experience

• Minimum 6+ years experience as a Business Analyst or Senior Business Analyst, including requirements gathering, planning, design, and options analysis related to SharePoint environments and integrations such as Nintex
• Demonstrated experience providing a holistic, human-centred approach to the design of digital products, drawing on user research, interface and interaction design, information design, project management, and technical and business writing
• Experience managing information requirements in line with approved record keeping and information management policies, including traceability of business requirements
• High-level analytical and organisational skills with strong attention to detail and ability to think laterally and conceptually
• Highly effective stakeholder liaison skills, both technical and business, including change management and facilitation in complex business environments using industry standard techniques
• Demonstrated experience working in a collaborative environment with high-performing teams delivering high-priority outputs under tight timeframes and competing priorities
• Experience in end-to-end delivery of major business systems projects
• Highly skilled in Microsoft Visio and standard office tools including Windows, Word, Excel, PowerPoint and Outlook, with proficiency in SharePoint and workflow products (Nintex) or ability to quickly acquire these skills
• Experience identifying and analysing complex technical and business requirements across various work environments, roles and processes within client agencies and DCDD

Desirable

• Experience with MS SharePoint on-premises and online, and workflow integration products
• Experience in business process modelling and technical solutions development or similar
• Experience working in a government environment

Personal qualities

• High-level social and written communication skills with ability to effectively communicate with team members and stakeholders
• Ability to work in a large team environment with members of diverse cultures and backgrounds
• Self-starter with high personal drive and a positive attitude
• Disciplined and accountable for supporting and maintaining work products
• Behaves in a respectful and professional manner, maintaining high integrity and transparency when delivering work
• Excellent problem solver and critical thinker
• Promotes teamwork and collaboration by engaging stakeholders and team members
• Abides by DCDD Corporate Values of Honesty, Professional, Respectful, Accountable and Innovative